Provides coverage of switchboard and reception for the Round Lake office.  Maintains agency image through professional greeting and directing of visitors and callers.  May need to interact with potentially problematic clients in stressful or difficult situations.  Performs clerical tasks as assigned.

Plans, organizes, develops and directs the overall operation of the Nursing Service Department in accordance with current federal, state, and local standards, guidelines, and regulations.  Ensures that the philosophy, policies, goals and objectivies of Holy Family Villa and Catholic Charities are maintained at all times.  Promotes compassion and quality care to each and every resident.

Supervises direct service case managers assisting frail elderly clients served through the Adult Protective Services Program.  May provide direct case management to hard to serve clients.  Responsibilities also include coordination of various case management programs to assure efficient utilization of resource opportunities and staff to implement each program's goal.  Requires current driver's license and access to a vehicle for transportation.  Must be capable of accessing client's homes and senior buildings with elevators.

Provides direct service to elderly clients needing assessment and Case Management to remain safely and comfortably in the community. Completes home visits in the community, hospital, or in HUD 202 buildings. Conducts assessments; provides information; develops realistic Care Plans; authorizes governmental services; refers and links clients; and monitors client services. Follows the standards and guidelines of the Illinois Department on Aging, Housing and Urban Development (HUD) and the Council on Accreditation. Utilizes computer systems; types service logs and case notes; and enters data electronically. Prepares billing information in an accurate and timely manner.

Serves as a Program Assistant to the Department Director in the management of administrative and clerical functions of the Maternity/Adoption Department.  Carries out complex support administrative functions as delegated by administrative staff, while maintaining agency and program standards and procedures.  Facilitates office department planning and management while interfacing with intra-agency programs and departments to achieve outcomes.  Operates with a high degree of independent judgment while informing Department Director of all critical situations.

Provides intensive case management and basic counseling services to clients in the New Hope Apartments Program to promote clients change and self-sufficiency. Assists clients in defining and overcoming obstacles to self-sufficiency and works with clients to formulate and implement realistic comprehensive action plans. Additionally, provides referrals, advocacy, and outreach to optimize clients’ success in the program.