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Northwest Region

 About this Region
Regional Directors, assisted by Regional Advisory Boards, facilitate collaboration between Catholic Charities, local parishes and the community. This includes the development of resources, local funding, volunteers and other support required to sustain Catholic Charities services, as well as efforts to increase awareness of Catholic Charities services.

Our Northwest Region serves the following communities: Barrington, Bartlett, Hanover Park, Dundee, Palatine, Inverness, Rolling Meadows, Arlington Heights, Buffalo Grove, Prospect Heights, Wheeling, Mt. Prospect, Des Plaines, Harwood Heights, Schiller Park, Franklin Park, Elgin, Elk Grove Village, Schaumburg, Hoffman Estates, Streamwood.

Office Hours:  Monday through Friday, 8:30 a.m. to 4:30 p.m.

Intake: For clients seeking information, advocacy or referral to Catholic Charities programs or community resources. Appointment recommended but not required.

  • Tuesday, Thursday and Friday, 9 a.m. to 3 p.m. Appointments recommended but not required.
  • At other times by appointment.

Food Pantry: Distribution of four-day supply of food based on household size. Clients allowed one visit per month. No appointment needed.

  • Tuesday                     10 a.m. to noon    1 to 3 p.m.
  • Wednesday               10 a.m. to noon    1 to 6 p.m.
  • Thursday                   10 a.m. to noon    1 to 3 p.m.

Clothing Room: Clean, gently used clothing and outerwear. Clients allowed one visit per month. No appointment needed.

  • Tuesday                     1 to 3 p.m.      5 to 6:30 p.m.
  • Wednesday               1 to 3 p.m.
  • Thursday                   1 to 3 p.m.      5 to 6:30 p.m. 

Tuesday/Thursday Night Suppers

  • Free meals are provided at 6 p.m. every Tuesday and Thursday night (except on holidays). Clients may visit as often as they’d like.

Health Screenings: Some Wednesdays and Thursdays from 9 a.m. to 4:30 p.m. Call first to verify nurses are here.


Lunes a viernes de 8:30 a.m. a 4:30 p.m.

Consumo: Para clientes en busca de información, apoyo legal o remisión a los programas o recursos comunitarios de Caridades Católicas. Se recomienda agendar cita, pero no es requisito.

  • Martes, Jueves y Viernes, 9 a.m. a 3 p.m.
  • Para otros horarios bajo cita.

Despensa de alimentos: Distribución raciones de alimento para cuatro días de tamaño familiar.

  • Martes                        10 a.m. a medio día    1 a 3 p.m.
  • Miércoles                   10 a.m. a medio día    1 a 6 p.m.
  • Jueves                       10 a.m. a medio día    1 a 3 p.m.

Almacén de vestimenta: Ropa de segunda mano en buen estado. Se permite una visita al mes por cliente. No se requiere hacer cita.

  • Martes                        1 a 3 p.m.                   5 a 6:30 p.m.
  • Miércoles                   1 a 3 p.m.
  • Jueves                       1 a 3 p.m.                   5 a 6:30 p.m. 

Cenas de martes y jueves

  • Se ofrecen alimentos gratuitos cada martes y jueves a las 6 p.m. (excepto en vacaciones y festivos). Los clientes pueden acudir cuando gusten. 

Valoraciones Medicas: Algunos miércoles y Jueves de 9 a.m. a 4:30 p.m. Llame previo a su visita para verificar disponibilidad de las enfermeras.


Central Information and Referral (CI&R) is the point of entry for clients and others on their behalf who are seeking information, emergency assistance, advocacy, linkage and/or referral to appropriate Catholic Charities’ programs or community resources. Services are available to the Spanish-speaking. For a complete listing of all our services, please call CI&R at (847) 376-2100.

Emergency Assistance Program (Food Pantry) provides quality food to people coming to our office for assistance. This includes meat along with non-perishable food items for four days. The food is meant to supplement existing food supplies until the person can connect with another food resource. For information, contact CI&R at (847) 376-2100.

Community Casework & Counseling provides professional problem-solving through in-home case management and counseling services to families and individuals who are overwhelmed by problems including family violence, sexual abuse, homelessness, grieving, coping with a disability or medical illness, incest, parent-child issues, marriage difficulties or other issues that affect the family’s or individual’s ability to cope. For information, contact CI&R at (847) 376-2100.

The Senior, Mother and Child Nutrition Program (SMCNP)
is a supplemental food and nutrition program serving seniors 60 or older, postpartum women six to 12 months, and children 5 or 6 years of age. Program participants receive nutritious food in monthly packages, plus nutrition and health information. It is administered by the Illinois Department of Human Services and provided locally by Catholic Charities. For more information contact Denise Yonkers at (847) 376-2101.

Catholic Charities Legal Assistance (CCLA) offers clients basic legal advice and referral services from CCLA attorneys via a telephone hotline and in person. Most services are free and available in Spanish. Intake: (312) 948-6821.

Public Benefits Screenings help clients determine potential eligibility for public benefits, including health insurance for all children under age 19, parents and caretakers of children and pregnant women; Medicaid coverage for low-income seniors and for disabled and/or blind persons; Medicare cost-sharing programs; help with Medicare drug plan costs; breast and cervical cancer program; food stamp program; food assistance and nutrition program that helps pregnant women, new mothers, babies and children under 5; and the Low Income Home Energy Assistance Program (LIHEAP), which provides a one-time benefit to eligible households to be used for energy bills.  For information or to schedule an appointment contact (847) 376-2100.

Holbrook Counseling Center provides therapy for individuals, couples and families with emotional, behavioral and relationship or family problems, or marital or premarital concerns. Fees for service are determined on a sliding scale based on income and family size. Insurance payments are also welcome. Counseling is available by appointment in English as well as Spanish. For information, contact Leticia Martinez at (312) 655-7725.

Loving Outreach to Survivors of Suicide (LOSS) provides services for those who are grieving a death by suicide of a family member or close friend. The LOSS Program offers monthly group meetings at Catholic Charities in Des Plaines, Holy Family Church in Inverness and St Joseph’s Church in Wilmette. LOSS offers weekly groups for the newly bereaved in 10-week sessions, individual and family counseling as well as a monthly newsletter. For information, contact intake coordinator Jessica Mead at (312) 655-7283 or 7284 or Deborah R. Major at (312) 655-7285.

Maternity/Pregnancy Services
include professional counseling services for pregnant teens, women, birth fathers and their families who are experiencing an unplanned pregnancy. Medical care planning and assistance are provided throughout the pre-natal, delivery and post-natal periods. Clients receive social services and educational support in making a plan for the care of their baby. For information, contact a maternity counselor at 1-800-CARE-002 OR (312) 454-1717.

New Hope Apartments Program
provides scattered-site shelters and transitional apartment housing, and permanent supportive housing for homeless families and individuals from North/Northwest suburban Cook County. For information, contact CI&R at (847) 376-2100.

Adoption Services include both domestic and inter-country adoptions from various foreign countries, including a direct child placement program with Poland. Pre-adoption counseling and education, adoption studies, licensing, placement and post placement services are provided to families.  Adoptive family support and a children’s playgroup are available.  
Through the Adoption Guild, families are able to participate in various activities. Intake (English): (312) 655-7086; intake (Polish): (312) 655-7084; intake (Spanish): (312) 655-7070.

Frances Manor provides independent senior apartment living in an affordable and federally assisted building located in Des Plaines. We serve people 62 and older who are able to take care of themselves and qualify as having a low income. For information, contact Gregg Fucik at (847) 390-1270.

Northwest Suburban Senior Services provides supportive services to older adults living in the northwest suburbs in the townships of Barrington, Hanover, Palatine and Wheeling. Located in Arlington Heights, this office provides information, assistance, case management, assessment and linkages to home-delivered meals, housekeepers, homemakers, adult day care, respite care, senior advocacy, money management and information about Medicare fraud and abuse. This program is the agency designated to investigate allegations of elder abuse and neglect in this area and to provide appropriate intervention. For information or elder abuse calls, contact (847) 253-5500.

Keenager News is a free monthly publication of Catholic Charities of the Archdiocese of Chicago for persons 60 and older. It contains explanations of benefits for older persons, humor, nostalgia, health and safety tips, puzzles and recipes tailored to the needs and pleasures of seniors. To subscribe, call (312) 655-7425.

Catholic Home Care
This department is a state-licensed home health care agency providing the services of registered nurses, nurse’s aides, homemakers and adult day services on a government, insurance or private pay basis to seniors and disabled adults in their own homes or in assisted living situations. For information, call (312) 655-7415.

Central States Institute Alcohol and Drug Assessment Services (ADAS) is located in the Circuit Court of Cook County in Skokie and Rolling Meadows. The service provides evaluation and assessment services to DUI offenders referred by the Circuit Court and the Secretary of State’s Office. For information, call (312) 655-7530.

Suppers for the Hungry and Homeless are held every Tuesday and Thursday evening at our Rand Road site. Volunteers and donations for the meals are always needed.

Immigration and Naturalization Services is an accredited program that provides assistance with lawful permanent residency and naturalization processes. The staff is available to provide legal information and assist with the completion of forms. This program also provides educational and informational community presentations. The office of this program is located at Maryville Academy Campus Mulcahey Building. For information contact (847) 375-8831 Wednesdays and Fridays. Phone calls are accepted from 2 to 4 p.m.

Supportive Services for Veteran Families
provides supportive services to extremely low or very low-income veteran families residing in or transitioning to permanent housing. To qualify for the program, which is funded by the U.S. Department of Veterans Affairs, clients must be homeless or at imminent risk of losing their homes and meet income guidelines. For information contact Polly Maschinski at (847) 376-2114.

Michael Kendall, Chairman
Sandra Adamczyk
John Altmeyer
Gregg Belgard
Fr. Corey BrostCharles Drews
Howard Kovochich


Bob Lindeman
Marilyn Marturano
Romeo Mura
Patty O’Brien
Felipe Ovalle-Alba
Jim Pauwels
Camille Rogell
Christopher Saternus
Ella Woodford-Parker

 Volunteer Opp
Sign up through Volunteer Bridge!

North/Northwest regional office
1717 Rand Road
Des Plaines, IL 60016
Contact: Denise Kendra-Yonkers
(847) 376-2101

Below are examples of what you can volunteer for:

Hearts for Homeless Families fundraising event
Volunteer to chair and/or work on a committee for the annual Hearts for Homeless Families fundraiser.  Committees include: Invitation, Publicity, Solicitation and Auction.

Become a Northwest Regional Advisory Board member
Board members are asked to attend five meetings per year and participate in one or two different areas such as the Hearts for Homeless Families fundraiser, Mother’s Day Appeal or community/parish/legislative outreach.

Food Pantry

Volunteer to stock shelves, pack bags, and serve clients in our food pantry. Pantry hours:

Monday: 10 a.m. to noon, 1 to 3 p.m.

Wednesday: 10 a.m. to noon, 1 to 6 p.m.

Thursday: 10 a.m. to noon, 1 to 3 p.m.

Clothing Room

Volunteers to sort and organize clothing donations in our clothing room during the week and assist and supervise clients with selecting clothing for themselves and their children on Tuesday and Thursday evenings and Wednesday afternoons.  Bilingual helpful.

Tuesday: 1 p.m. to 3 p.m.,  5 p,m. to 6:30 p.m.

Wednesday: 1 to 3 p.m.

Thursday: 1 to 3 p.m., 5 p.m. to 6:30 p.m.

Organize drives

Organize drives to collect:

New and gently used clothing and coats.

- Canned and dry goods for the food pantry.

- “Baby shower” items (diapers, lotion, shampoo, baby wash, powder, etc.) for adoption/maternity baskets.

- Small household items (dishes, towels, sheets, pots and pans, cleaning supplies, etc.).

- Gift cards.

- Paper products and toiletries.

- New or gently used children’s and young adult books.

Hearts for Hope fundraising event

Volunteer to chair and/or work on a committee for the annual Hearts for Hope benefit, which raises funds for Catholic Charities services in the northwest suburbs. Committees include: Invitation, Publicity, Solicitation and Auction.

Become a Northwest Regional Advisory Board member

Board members are asked to attend five meetings per year and participate in one or two different areas such as the Hearts for Hope fundraiser, community/parish outreach or government advocacy.

Driver for picking up food donations

Need a driver or driving team to pick up food from local stores that donate to Catholic Charities. This is usually in the morning and takes about two hours. 

Public benefit screenings

Help potentially eligible clients complete Illinois Department of Human Services applications for public benefits. Computer skills required.

Administrative support

Tasks include coordinating volunteers and logging volunteer hours, data entry, report preparation, processing “thank you” letters, etc. Computer skills and training required.

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News & Events

 NW News Satellite
DACA Announcement/Informacion de DACA
Tuesday, September 05, 2017 by Communications
Today, Attorney General Jeff Sessions announced that Deferred Action for Childhood Arrivals, known as DACA, would be phased out over the next six months. Under DACA, immigrants who came to the U.S. illegally as minors have been able to get work permits and receive temporary deferral from deportation.

Here are the details of the new policy:

- The administration won't consider new applications for legal status dated after Sept. 5.
- Applications filed before September 5, 2017, will continue to be processed.
- Applications submitted on or after September 5, 2017 will not be accepted or processed.
- Anyone who is a DACA receipt with permits expiring between now and March 5, 2018, can apply for a two-year renewal. That application must be submitted by Oct. 5.
- Some DACA holders, with permits that expire between now and March 5, 2018, will be eligible for renewal for another two-plus year. For others, legal status ends as early as March 6, 2018.

DACA Questions and Answers

1. What is going to happen to current DACA holders?

Current DACA recipients will be permitted to retain both the period of deferred action and their employment authorization documents (EADs) until they expire, unless terminated or revoked. DACA benefits are generally valid for two years from the date of issuance.

1. ¿Qué va a pasar con los actuales beneficiarios de DACA?

Los beneficiarios actuales de la DACA podrán retener tanto el período de acción diferida como sus documentos de autorización de empleo (EAD) hasta que expiren, a menos que sean terminados o revocados. Los beneficios de DACA son generalmente válidos por dos años a partir de la fecha de emisión.

2. What happens to individuals who currently have an initial DACA request pending?

Due to the anticipated costs and administrative burdens associated with rejecting all pending initial requests, USCIS will adjudicate—on an individual, case-by-case basis—all properly filed DACA initial requests and associated applications for EADs that have been accepted as of September 5, 2017.

2. ¿Qué sucede con las personas que actualmente tienen una solicitud inicial DACA pendiente?

Debido a los costos y cargos administrativos asociados con el rechazo de todas las solicitudes iniciales pendientes, USCIS adjudicará, individualmente, caso por caso, todas las solicitudes iniciales de DACA y Autorización de Empleo que hayan sido debidamente presentadas hasta el 5 de septiembre, 2017.

3. What happens to individuals who currently have a request for renewal of DACA pending?

Due to the anticipated costs and administrative burdens associated with rejecting all pending renewal requests, USCIS adjudicate—on an individual, case-by-case basis—properly filed pending DACA renewal requests and associated applications for Employment Authorization Documents from current beneficiaries that have been accepted as of September 5, 2017, and from current beneficiaries whose benefits will expire between September 5, 2017 and March 5, 2018 that have been accepted as of October 5, 2017. USCIS will reject all requests to renew DACA and associated applications for EADs filed after October 5, 2017.

3. ¿Qué sucede con las personas que actualmente tienen una solicitud de renovación de DACA pendiente?

Debido a los costos y cargos administrativos asociados con el rechazo de todas las solicitudes pendientes para renovación de las solicitudes de DACA, USCIS adjudicará en forma individual, caso por caso todas las solicitudes de renovación de DACA y Autorización de Empleo que hayan sido debidamente presentadas para renovación hasta el 5 de septiembre de 2017 y de los beneficiarios actuales de DACA cuyos beneficios se vencerán entre el 5 de septiembre de 2017 y el 5 de marzo de 2018. Estas deberán presentarse no más tarde del 5 de octubre de 2017. USCIS rechazará todas las solicitudes de renovación de DACA y Autorización de Empleo que se presenten después del 5 de octubre de 2017.

4. Can deferred action received pursuant to DACA be terminated before it expires?

Yes. DACA is an exercise of deferred action which is a form of prosecutorial discretion. Hence, DHS will continue to exercise its discretionary authority to terminate or deny deferred action at any time when immigration officials determine termination or denial of deferred action is appropriate.

4. ¿Puede la acción diferida recibida de acuerdo con DACA ser terminada antes de que expire?

Sí. DACA es un proceso de acción diferida que es una forma de discreción de la fiscalía. Por lo tanto, el DHS continuará ejerciendo su facultad discrecional para terminar o negar la acción diferida en cualquier momento cuando los oficiales de inmigración determinen que la terminación o la denegación de acción diferida es apropiada.

5. Will USCIS share the personal information of individuals whose pending requests are denied proactively with ICE for enforcement purposes?

Generally, information provided in DACA requests will not be proactively provided to other law enforcement entities (including ICE and CBP) for the purpose of immigration enforcement proceedings unless the requestor poses a risk to national security of public safety, or meets the criteria for the issuance of a Notice To Appear or a referral to ICE under the criteria. This policy, which may be modified, superseded, or rescinded at any time without notice, is not intended to, does not, and may not be relied upon to create any right or benefit, substantive or procedural, enforceable by law by any party in any administrative, civil, or criminal matter.

5. ¿USCIS compartirá la información personal de individuos cuyas solicitudes pendientes se deniegan proactivamente con ICE para propósitos de cumplimiento?

En general, la información proporcionada en las solicitudes de DACA no se proporcionará a otras entidades encargadas de hacer cumplir la ley (ICE y CBP) para efectos de ejecución de procesos de inmigración, a menos que se determine que el solicitante es un riesgo para la seguridad nacional o según las normas de ICE se tenga que emitir un aviso de comparecencia. Esta política, puede ser modificada reemplazada o anulada en cualquier momento sin previo aviso. Esta política no podrá utilizarse para crear ningún derecho o beneficio ustancial procesal, ejecutado por ninguna de las partes en un asunto administrativo, civil, o penal.

6. Will DACA recipients still be able to travel outside of the United States while their DACA is valid?

Effective September 5, 2017, USCIS will no longer approve any new Form I-131 applications for advance parole under standards associated with the DACA program. Those with a current advance parole validity period from a previously-approved advance parole application will generally retain the benefit until it expires. However, CBP will retain the authority it has always exercised in determining the admissibility of any person presenting at the border. Further, USCIS retains the authority to revoke or terminate an advance parole document at any time.

6. ¿Los destinatarios de la DACA aún podrán viajar fuera de los Estados Unidos mientras su DACA sea válida? A partir del 5 de septiembre de 2017, la oficina de USCIS no aprobará solicitudes nuevas, I-131 para permiso condicional para salir y entrar al país, asociadas con el programa DACA. Aquellos que posean una aplicación I-131 previamente aprobada de permiso condicional para salir y entrar del país, mantendrán este beneficio hasta que este permiso expire. Sin embargo, el CBP tiene la autoridad para determinar la admisibilidad de cualquier persona que se presente en la frontera. Además, USCIS tiene la autoridad para revocar o terminar este documento de permiso condicional para salir y entrar al país en cualquier momento.

For more information or to make an appointment please call: (312) 427-7078 from 2:00 – 4:00 p.m.

Para más información o para concertar una cita, por favor llame al: 312-427-7078 de 2:00 – 4:00 p.m. | Return

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NW Region

1717 Rand Rd.
Des Plaines, IL 60016

General Information: 847-376-2100
Fax: (847) 390-8214

Michael J. Waters
Northwest Regional Director

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Phone: (312) 655-7525
721 N. LaSalle, Chicago, IL 60654