Catholic Charities Administrative Offices - (312) 655-7700.

Catholic Charities Social Services - email GetHelp@catholicharities.net, or call (312) 655-7700 in Chicago or (847) 782-4000 in Lake County and someone will assist you. Call volume is extremely high so email is recommended if you are unable to find what you need on the web site.

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311

Chicago

(877) 426-6515

Suburban Cook

(847) 782-4000

Lake County

HIV/AIDS Services & Ministry

                           Help | Hope | Compassion

Wanda

Wanda is 35 years old and came to Lake County from Chicago for a transitional housing program in Lake County. Wanda was diagnosed with HIV ten years ago and receives prescription, insurance and housing assistance with the help of her Catholic Charities’ Case Manager (CM) by completing regular eligibility assessments. Wanda is compliant with her medications and attends her medical appointments regularly. She struggles with mental health issues that she is addressing with a mental health provider. Wanda is also recovering from meth addiction and attends 12 step meetings. Since moving into the transitional housing program seven months ago, Wanda’s housing and recovery are now stable with the help of the core services provided through the housing program, such as occupational therapy, mental health and recovery groups, and food vouchers. Wanda currently has legal issues out of state that she is hoping might be able to be transferred to Illinois. CM referred Wanda to Prairie State Legal Services for potential assistance with this, and Wanda was thankful for the CM’s assistance.

Wanda is currently unemployed but receives unemployment benefits. Wanda shared with CM that she has worked for a non-for-profit agency in the past and loved working in that field. She stated that she wants more time of sobriety under her belt before she goes to work to make sure that she is able to keep the job. Wanda reports that she has started to submit resumes to become gainfully employed. Catholic Charities and Wanda’s transitional housing program are providing Wanda with the support and resources she needs to remain stable in her sobriety as she works towards obtaining self-sufficiency. Wanda is thankful for the support that she is receiving from both of her CMs.

CLIENT NAME HAS BEEN CHANGED TO INSURE PRIVACY AND CONFIDENTIALITY

Gabriel

Gabriel is a 47 year old man who was diagnosed in another country in 2003. Gabriel does not know how he was infected. He shared that his wife was sick, but he never found out if she was HIV positive, although she did pass away from medical complications. Gabriel had a difficult time getting HIV treatment in his home country because he lived far away from a main city. He was out of care for 6 years.

When Gabriel came to the United States, he decided to enter treatment because he knew it would extend his life. In 2015, Gabriel attended his first HIV medical appointment and was referred to Catholic Charities for case management. Gabriel did not share much of his personal life at first. It took some time to build rapport and for Gabriel to open up to the CM.

Gabriel was interested in receiving food from the Care Cupboard and transportation to medical appointments. When hearing of this Catholic Charities program, he felt a sense of relief as he does not want to burden anyone, especially his brothers, who are married with children to care for.

During meetings with his, Case Manager, (CM), Gabriel slowly started to share more about his personal life. Gabriel was interested in having a relationship with someone again, but he was scared about transmitting HIV to someone else. The CM provided the client with information about HIV. Utilizing motivational interviewing, the CM encouraged the client to meet with a health educator at the health department. After meeting with a health educator, the client entered into a relationship and due to the education he had received about HIV, was able to communicate with his partner about PrEP medication, and his partner started this regimen.

Gabriel will express his gratitude to the program and the services offered often. He is appreciative of the medical health insurance offered with IDPH through the HIV program at Catholic Charities. Gabriel is a great participant and very involved with his care, and he is compliant with clinic visits as well as case management services. He has stated also that he is lucky to be involved with an agency that does not discriminate with documentation status and language barriers.

Aria

The Medical Benefits Coordinator (MBC) met Aria at the Lake County Health Department. Aria is an individual diagnosed with HIV in the late 90’s and has been struggling to maintain consistency with taking care of her health due to substance use. Aria has a great responsibility in her hands –she has to take care of himself and her mother who is ill. She has been referred to Case Management in the past but has not followed through when Case Managers have attempted to provide services.

When the MBC first walked into the medical room, Aria was in a hunched position looking down. The MBC introduced herself to the client, and explained her role as a Medical Benefits Coordinator/Medical Case Management Liaison at Lake County Catholic Charities. She presented Aria with the services that Catholic Charities provides and offered her the opportunity to join as a client. When the MBC informed Aria about the transportation services and the opportunity to obtain food through the agency, her face lit up. The client had been paying to use a taxi service to get to her medical appointments. The MBC learned that Aria is currently suffering from many medical issues that cause her to attend medical services frequently. The MBC emphasized that Catholic Charities can assist our clients with transportation for their medical appointments because we know how significant it is for clients to attend to their health frequently. Aria loved the idea and asked the MBC to help her sign up with Case Management services at Catholic Charities. Aria also informed the MBC that she does feel lonely and would like to gain social support. The MBC provided him with a list of support groups that exist at Catholic Charities and she expressed interest in attending one in the future.

One of the Case Managers at Catholic Charities was assigned Aria’s case when she was referred by the AIDS Foundation, and she has become linked to Catholic Charities for services. Since she has been linked for services, she has utilized transportation for medical services and been referred to mental health services. It is exciting to see a client who previously did not engage in services feel that the time was right this time-it is also a testament to the compassionate services that the MBC and Case Managers provided that she linked to services and was comfortable enough to disclose the needs she has.

Mateo

Mateo entered the Catholic Charities (CC) HIV/AIDS Case Management program in the fall of 2017. He was homeless and had not been in care for over a year. His viral load was high, putting his health at increased risk. Before entering the program he had lost his job and eventually was evicted.

He entered the program with hopes of receiving assistance with housing and gaining medical stability. He was in a local shelter and had just finished his first medical appointment the day CC received his referral from the shelter. He was working with the housing case manager (cm) there, looking for possible housing opportunities in the area but did not qualify due to income. He had worked part-time periodically but could not find anything steady that he could keep long term.

The CC cm learned about the availability of a new scattered site grant and the point of entry would be the local shelter. This cm immediately informed Mateo so that he could get on the list. Once Mateo submitted some specific information about his health status, he was on the list.

Although the process and wait were long, he did not give up looking for work and eventually accepted a job working night shifts. With his persistence and the help of the housing cm, following the lengthy interview and application, he was accepted and granted an apartment unit.

However, his challenges continued. He had an old unpaid electric bill for $250.00 that would prevent his moving into the unit. The funding assistance from the AIDS Foundation of Chicago had been exhausted in providing for his security deposit. He informed his cm that he would pay rent so that he would not lose the unit.

The CC cm received information that a local church wanted to help a few people with issues which local funding could not assist. After discussing Mateo’s journey with the volunteer, assistance was granted and Mateo was able to continue the electricity and could move into the unit.

Mateo was so grateful to CC, the local housing provider, the church and his CC cm. All he could do was say “Thank you” over and over. He is currently in his unit and attempting to get his life back in order. During last month’s meeting with his cm, he stated that he is taking his HIV medication daily and is feeling better. He is looking into the Care Cupboard Food Pantry hours so that he can begin receiving food weekly now that his housing is stable.

The client’s name has been changed to insure confidentiality.

Sydney

Sydney, a 32 year-old white female who identifies herself as part of the LGBTQ community, has been living with HIV/AIDS for over five years. About a year ago, the Medical Case Management Liaison (MCML) met Sydney at the Lake County Health Department during her HIV doctor’s appointment. The MCML talked to Sydney about case management and other services Sydney would benefit at the Lake County Catholic Charities.

As the MCML talked to Sydney, she learned that Sydney had recently moved to Illinois from Ohio. Sydney was born and raised in the Lake County, Illinois area. She came back because she knew Lake County would be the only place with people who would help her start over again. Sydney initially lived with her partner, but was later asked to leave, and became homeless. Sydney then began doubling up with friends and/or family.

Sydney’s goals were to get a full-time job and have her own apartment. Sydney was interested and enrolled into case management services at the Lake County Catholic Charities. Sydney’s Case Manager guided her and provided referrals when needed in order for Sydney to get back on her feet. Not too long after, Sydney was able to obtain a full-time job and was approved for an apartment. However, Sydney needed help with security deposit. Her Case Manager assisted Sydney to obtain funds through the AIDS Foundation of Chicago.

A couple of months later, Sydney lost her job. Sydney contacted the MCML. The MCML referred her to her Case Manager for assistance. Sydney informed her Case Manager that she was losing her apartment and would become homeless again. Her Case Manager referred Sydney to AMITA, Health Housing Program, a program which works with HIV positive clients.

Sydney called a couple of weeks later thanking the Case Manager for the referral and let the Case Manager know that the Housing Case Manager at AMITA – Health is working with Sydney on keeping the apartment and enrolling her in their Housing Opportunities for Persons With AIDS (HOPWA) program. Sydney thanked the Case Manager for helping her to avoid homelessness once again.

Sydney later obtained a part-time job and was able to continue paying for rent and bills. Sydney and her Case Manager continue to have monthly contact for updates on her medical adherence, housing, employment and any other needs which may present.

Ways to Change Lives

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Phone: (312) 655-7525
Email: donations@catholiccharities.net 
Mail:
721 N. LaSalle, Chicago, IL 60654